Airport Premium Service Specialist

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Title: Airport Premium Service Specialist

Cathay Pacific Airways Limited is seeking a highly skilled Airport Premium Service Specialist to join our team. As a key member of our airport operations team, you will play a critical role in delivering exceptional customer experiences across all touchpoints of our customers' airport journey.

Key Responsibilities:
  • Develop and implement standard operating procedures (SOPs) to ensure seamless service delivery and high-quality customer experiences.
  • Collaborate with cross-functional teams to design and implement service enhancements and projects that drive business performance and customer satisfaction.
  • Conduct thorough analysis and research to identify areas for improvement and develop innovative solutions to drive business growth.
  • Work closely with stakeholders to ensure effective change management and communication plans are in place.
  • Drive continuous improvement by leveraging data and customer insights to inform service development and enhancement initiatives.
Requirements:
  • University graduate with a minimum of 3 years of relevant working experience in the airline industry.
  • Proven experience in writing manuals and service procedures.
  • Experience in hospitality, lounges, or premium service is an advantage.
  • Strong analytical and problem-solving skills, with the ability to think creatively and drive business results.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to promote cross-level and cross-functional collaboration, and drive business performance and change.
Personal and Application Information:

Cathay Pacific Airways Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.



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