Airport Premium Service Specialist
4 weeks ago
Cathay Pacific Airways Limited is seeking a highly skilled Airport Premium Service Specialist to join our team. As a key member of our airport operations team, you will play a critical role in delivering exceptional customer experiences across all touchpoints of our customers' airport journey.
Key Responsibilities:- Develop and implement standard operating procedures (SOPs) to ensure seamless service delivery and high-quality customer experiences.
- Collaborate with cross-functional teams to design and implement service enhancements and projects that drive business performance and customer satisfaction.
- Conduct thorough analysis and research to identify areas for improvement and develop innovative solutions to drive business growth.
- Work closely with stakeholders to ensure effective change management and communication plans are in place.
- Drive continuous improvement by leveraging data and customer insights to inform service development and enhancement initiatives.
- University graduate with a minimum of 3 years of relevant working experience in the airline industry.
- Proven experience in writing manuals and service procedures.
- Experience in hospitality, lounges, or premium service is an advantage.
- Strong analytical and problem-solving skills, with the ability to think creatively and drive business results.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to promote cross-level and cross-functional collaboration, and drive business performance and change.
Cathay Pacific Airways Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
-
Airport Service Operations Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob Description:Cathay Pacific Airways Limited is seeking a highly skilled and experienced professional to join our team as an Airport Premium Service Specialist.Key Responsibilities:Develop and maintain airport premium service standard operating procedures (SOPs) to ensure seamless customer experiences.Support service development and enhancement projects...
-
Airport Services Supervisor
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full timeAt Hong Kong Express Airways Limited, we're on a mission to revolutionize the way people travel. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our airport services.Key ResponsibilitiesMonitor and analyze airport performance metrics, including OTP, guest experience, and service provider performance.Review daily...
-
Airport Services Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full timeKey ResponsibilitiesAs a key member of our team, you will be responsible for overseeing all aspects of station performance, including OTP, customer experience, service provider performance, and regulation compliance at HKIA.Specifically, you will:Adhere to policies and procedures for Ramp Services, Baggage Services, Weight and Balance, Passenger and Cargo...
-
Airport Operations Supervisor
13 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full timeHong Kong Express Airways Limited is a dynamic and innovative low-cost carrier that offers great value and affordable fares to destinations across Asia.We are seeking an experienced Airport Operations Supervisor - Ground Handling Services to join our team in Hong Kong. As a key member of our operations team, you will play a critical role in ensuring the...
-
Airport Digital Enablement Project Lead
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAt Cathay Pacific Airways Limited, we are seeking an experienced Airport Digital Enablement Project Lead to join our team. In this role, you will play a crucial part in the ongoing design and delivery of the Airport Service Delivery (ASD) Digital Customer Experience roadmap.The successful candidate will support the Airport Digital Enablement & Travel...
-
Airport Experience Ambassador
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAbout UsCathay Pacific Airways Limited is a world-class service brand that prides itself on delivering exceptional customer experiences. As a major player in the aviation industry, we operate a network of routes that connect cities across Asia, Australia, Europe, and North America.Job SummaryWe are seeking highly motivated individuals to join our team as...
-
Airport Operations Coordinator
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full timeAt Hong Kong Express Airways Limited, we're looking for a skilled Airport Operations Coordinator to join our team. As a key member of our ground services team, you will be responsible for supporting the Manager in sourcing ground handling services suppliers, reviewing contracts, and negotiating with suppliers to secure the best value for the company.Key...
-
Airport Ground Services Contract Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full timeHong Kong Express Airways Limited is a leading low-cost carrier in Asia, and we're looking for a talented individual to join our team as an Assistant Manager, Ground Services Contract.As a key member of our Ground Services team, you will be responsible for sourcing ground handling services suppliers, reviewing contracts, and ensuring compliance with our...
-
Airport Operations Manager
13 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full timeHong Kong Express Airways Limited, a dynamic and innovative low-cost carrier, is seeking an experienced Airport Operations Manager to oversee the performance of airport services.Job DescriptionAs a key member of our strategic team, you will be responsible for ensuring seamless airport operations, including OTP, customer experience, service provider...
-
Digital Transformation Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob OverviewCathay Pacific Airways Limited is seeking a highly skilled Digital Transformation Manager to join our team. This role will be responsible for supporting the design and delivery of the ASD Digital Enablement roadmap, including all airport automation products and services.
-
Estee Lauder Skincare Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Estée Lauder - Brand Full timeEstee Lauder - Skincare Specialist - Festival Walk - Full-TimeAt Estee Lauder, we are seeking a highly skilled Skincare Specialist to join our team at our Festival Walk location. This is a full-time position that involves providing exceptional customer service and selling our premium skincare products.Job SummaryThe Skincare Specialist will be responsible...
-
Technical IT Solutions Specialist
13 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeClassy Wheeler Limited, a regional IT services provider, offers an exciting opportunity for a Technical IT Solutions Specialist.About UsWe provide innovative solutions to meet the growing demands of the industry. Our team is committed to delivering high-quality services and support.Job SummaryThe ideal candidate will be responsible for implementing,...
-
Airport Operations Supervisor
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full timeMain ResponsibilitiesAs a key member of our airport operations team, you will assist the Senior Supervisor in ensuring the smooth day-to-day operation of our services, meeting contractual requirements and delivering exceptional customer experiences.Key AccountabilitiesSupport the Senior Supervisor in leading the team to achieve operational excellence and...
-
Principal Engineer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AtkinsRéalis Full timeAbout AtkinsRéalisWe're a world-leading Design, Engineering and Project Management organization, dedicated to engineering a better future for our planet and its people. Our teams are proud to deliver on some of the most prestigious projects across the world.Job SummaryWe're seeking a Principal/Senior Engineer to join our Airport team. As a key member of our...
-
Air Freight Operations Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full timeJob Title: Air Freight Operations SpecialistCompany: E-job Agency LimitedLocation: Kwai Chung Container TerminalJob Type: Full-timeSalary: HKD 20,000 - 22,000 per monthJob Description:We are seeking a highly skilled Air Freight Operations Specialist to join our team at E-job Agency Limited. As a key member of our logistics team, you will be responsible for...
-
Client Operations Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Collinson Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Operations Executive to join our team at Collinson. As a key member of our operations team, you will play a critical role in ensuring the efficient and effective management of our B2B accounts.Key ResponsibilitiesSupport the setup and administration of B2B accounts, ensuring seamless client...
-
Airport Operations Support Supervisor
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full timeAt Hong Kong Express Airways Limited, we're passionate about opening up new travel experiences that inspire and invigorate millions of people across the region. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our flights and providing exceptional customer service.ResponsibilitiesWork in a 24-hour Control Center -...
-
Cooking Specialist
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeKey ResponsibilitiesAssist in daily kitchen operations and prepare food items to the highest standard.Ensure food quality and presentation meet the bank's standards.Maintain a clean and safe kitchen environment.Perform duties with courtesy, safety, and efficiency.RequirementsMinimum 10 years of experience in Chinese cuisine, preferably in luxury hotels or...
-
Learning Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob Title: Learning SpecialistCathay Pacific Airways Limited is seeking a highly skilled and experienced Learning Specialist to join our team. As a key member of our training team, you will be responsible for delivering high-quality training programs to our cabin crew.Key Responsibilities:Design and deliver training programs to meet the needs of our cabin...
-
Mixology Specialist
13 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full timeJob SummaryWe are seeking an experienced Mixology Specialist to join our team at Shangri-La. The ideal candidate will have a strong background in mixology, with a minimum of 1 year's experience working in hotels, clubhouses, or premium bars.About the RoleThis is a fantastic opportunity for a skilled bartender who is passionate about delivering exceptional...