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Operations Manager for Card Launch Programs

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

Citi is seeking a highly skilled Operations Manager to oversee the launch of card usage programs and manage partnership management initiatives.

Key Responsibilities:

  • Partner with cross-functional teams to plan, execute and monitor card usage programs and strategic marketing initiatives, including development of strategic program roadmaps and business case analysis.
  • Contribute to day-to-day card usage programs including program delivery, program launches, program marketing and program monitoring to ensure maximum benefit from each program.
  • Explore new partnerships, conduct pitch and manage day-to-day partner management for collaboration and ensure strong and long-term partnership relations.
  • Collect client and market intelligence on overall industry verticals and perform competitor market research to inform business decisions.
  • Collaborate closely with internal stakeholders (Marcom, CPO, DM, Compliance, Legal and other business units) to ensure successful programs execution and launch.

Requirements:

  • 1-2 years of relevant experience in operations or project management.
  • Working knowledge of product management, program management and marketing principles.
  • Strong analytical and problem-solving skills with ability to apply client mindset to shape solutions.
  • Excellent communication and interpersonal skills with ability to partner with and influence cross-functional teams.
  • Bachelor's degree in Business Administration or related field.

About Us:

Citi is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.