Customer Journey Strategist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

Company Overview:

AXA Group is a leading international insurance company with operations in over 60 countries worldwide. Our mission is to help our customers manage risk and achieve their long-term goals.

Job Description:

The Senior Manager, CRM Marketing will be responsible for developing and implementing effective CRM marketing strategies to enhance customer engagement and retention. The successful candidate will have prior experience in CRM and data analytics within financial services or consulting firms and a strong understanding of customer behavior and engagement in these sectors.

Requirements and Qualifications:

  • 12-15 years of experience in marketing, with a focus in managing CRM marketing programs, data-driven marketing strategies or relevant work experience.
  • University graduate, preferably in Business, Marketing, Technology, or related disciplines.
  • Familiarity with the insurance or financial services industry is preferred, with a strong understanding of customer behavior and engagement in these sectors.
  • Prior experience in CRM and data analytics within financial services or consulting firms is highly desirable.


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