Head of Asia Operations CastleGate Forwarding

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Wayfair Full time
Job Summary

CastleGate Forwarding (CGF) is a fast-growing digital freight forwarding organization within Wayfair's broader CastleGate Logistics network. We offer a full suite of shipping services, including consolidation and deconsolidation, ocean freight, drayage, customs brokerage, and cargo insurance, to provide Wayfair suppliers with turn-key freight forwarding services that are predictable and reliable, allowing them to scale their business.

The Castlegate Asia Logistics team plays a key role in enabling an efficient supply chain from upstream, driving speed, reliability, quality, and accuracy from origin in Asia to the right destinations in North America and Europe. As the CGF Head of Asia Operations, you will be responsible for all activities associated with freight movement in Asia, including booking, agent management, carrier allocation, carrier management, operation of consolidation warehouses, and outbound customs/documentation management.

This role will also be responsible for the identification, development, and launch of new service offerings, which will be a key driver of growth and innovation within the organization. You will be a senior leader within CGF and your work will be highly visible and cross-functional, regularly engaging directly with senior leaders across Wayfair.

Key Responsibilities
  • Lead a team of c. 30 (and growing) that is responsible for all aspects of CGF Operations in Asia.
  • Through your team of directs, performance manage 8 third-party consolidation facilities (and growing), 100+ third-party origin agents, and 50+ third-party data entry associates.
  • Lead operations improvement & innovation across processes, tools, and procedures.
  • Develop a close understanding of our supplier's businesses, ensuring we deliver on our commitments for a low-cost, high NPS operating model.
  • Lead the vision definition for the team, with a clear articulation of the pillars of work and high-priority initiatives.
  • Maintain industry expertise; keep abreast of trends and new ideas while developing relationships with new partners.
Requirements
  • Full professional proficiency in both English and Mandarin is essential for this role. Experience living & working in both China and the United States is a plus.
  • Excellent written, verbal, and presentation communication skills leveraging both words and data to engage with audiences ranging from C-suite level executives to junior associates and labor.
  • 10+ years' experience in Supply Chain & Logistics.
  • 5+ years' management experience with a consistent track record of leadership and taking ownership that leads to exceptional results with the ability to lead and prioritize projects and delegate tasks appropriately.
  • Senior presence, ability to clearly and consistently work side-by-side across functions and departments synthesizing multiple points of view into a coherent action plan.
  • Ability to manage through ambiguous and subjective situations, including balancing operational efficiency and data analysis with high-quality standards and a sense of what is 'right' for the customer.
  • Ability to think both creatively and critically. Willing to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making strategic decisions.
  • Experience managing and executing large projects from start to finish, including project management, data gathering, problem-solving, and communicating recommendations.
  • Value-obsessed strategic GM-mindset: you monitor KPIs and state-of-the-business, and perform ad hoc analysis or recommendations to figure out what's next, always keeping in mind the overarching strategy and business goals.
  • Very persuasive, with strong ability to articulate complex ideas simply and relationship-building skills.
  • Proficiency with analyzing large data sets to deliver clear, actionable insights.
  • MBA preferred with 5+ years post-MBA experience.

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