Unified Communications Operations Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Jane Street Full time
About the Position

We are seeking a highly skilled Unified Communications Operations Engineer to join our team at Jane Street. As a key member of our UC team, you will be responsible for monitoring, troubleshooting, and supporting our global voice and video infrastructure.

This role requires strong collaboration and communication skills, as you will work closely with members of our UC team, IT Operations, Cybersecurity, Networking, and other internal teams to ensure seamless operations.

Key responsibilities include:

  • Monitoring and troubleshooting voice and video systems
  • Supporting expansion projects, meeting room management, and live event support
  • Collaborating with technology groups to develop processes and standards
  • Improving documentation across our global UC infrastructure

We are looking for a candidate who is passionate about staying updated on the latest UC technology and developments, and who is committed to providing excellent support to our colleagues.

About You
  • 5+ years of experience in a similar role
  • Experience with upgrading and maintaining Cisco UC products, Cisco Jabber, and Cisco desk phones
  • Experience supporting Crestron control systems, digital signage technologies, and Cisco video conferencing solutions
  • Ability to collect and interpret log files, collaborate with support partners, and manage expectations with colleagues and users
  • Fluency in English required; ability to speak other Asian languages (e.g., Cantonese, Mandarin) is preferred

We are an equal opportunities employer and welcome applications from diverse candidates.



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