Technical Software Engineer

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
About HSBC

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

We are currently seeking a high calibre professional to join our team as a Technical Software Engineer.

Job Description

Principal Responsibilities:

  • End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey.
  • Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service's direction.
  • Establish a digital environment and automate processes to minimize variation and ensure predictable high-quality code and data.
  • Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
  • Provide support across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand.
  • Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge.
  • Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release/change.
  • Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team.
  • Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality.
  • Ensure optimal delivery cadence as part of a delivery POD and support to other colleagues to ensure efficient and fast delivery.
  • Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement.
  • Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable.


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