Technical Implementation Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China BMC Software, Inc. Full time

At BMC Software, Inc., we are an award-winning, equal opportunity employer with a culturally diverse and fun work environment.

We drive innovation by giving back to the community and allowing our employees to balance their priorities. Our team is responsible for ensuring customer success through smooth implementation of BMC products in their environments.

The Senior Consultant provides leadership on technical delivery engagements by implementing BMC solutions using supplied Solution Design and Architecture documentation.

Key Responsibilities:

  • Strategic Problem Solving: Ability to strategically solve complex customer problems using various communications, testing, and critical thinking techniques.
  • Operational Excellence: Recognizes customer operational problems that could be opportunities for BMC Transformation Services.
  • Analysis and Documentation: Contributes to and owns as appropriate the analysis process and documentation deliverables including workshop facilitation and leadership, requirements and environment analysis, and documentation of as-is and to-be states.
  • Techncial Expertise: Applies technical, education, and process knowledge and BMC best practices to deliver consistent, high-quality, production-ready solutions.
  • Issue Resolution: Owns issue resolution through hands-on correction, re-design/re-build, project change order, or bug reporting.

Success Behaviors:

  • Self-Direction: A self-starter, able to prioritize tasks and work with internal stakeholders to maintain knowledge.
  • Status Reporting: Provides timely, accurate, and realistic status reports using standard templates.
  • Task Estimation: Helps estimate the duration of role-specific activities.
  • Task Completion: Prioritizes and completes all assigned tasks with minimum re-work, including capturing customer input and review with zero services defect and warranty time.
  • Risk Mitigation: Seeks to identify and mitigate risks before issues arise.
  • Responsibility Management: Manages and delivers assigned responsibilities within scope and budget.
  • Knowledge Sharing: Promotes harvesting and sharing of relevant knowledge and information from completed projects with the wider BMC Services community using internal tools.
  • Sales Enablement: Identifies and shares new Services Change Order opportunities and/or new Statement of Work based on observed customer needs and BMC capabilities.
  • Customer Advocacy: Acts as a trusted advisor to customers.
  • Best Practices: Demonstrates knowledge as the go-to person for the engagement when customers have questions regarding what or how to do tasks within the BMC project scope.
  • Mentorship: Acts as a mentor and role model sought out by peers.
  • Customer Expectation Management: Provides timely information and assistance without compromising own deliverables responsibilities.
  • Team Collaboration: Gets full consensus within task timeframes from the entire project team to drive and achieve goals.
  • Scope Management: Actively manages customer expectations to ensure a clear understanding of responsibilities, timelines, and deliverables, preventing scope creep.

Qualifications/Experience/Certifications:

  • Bachelor's Degree: Bachelor's degree or equivalent experience.
  • IT Operations Management Experience: Solid experience in maintaining, designing, and implementing IT Operations Management solutions (ideally BMC Helix TSOM or BMC Helix Operations Management).
  • Programming/Scripting Skills: Programming/scripting skills - shell scripting, batch programming, Python, Java, Perl, HTML.
  • Databases Knowledge: Databases knowledge - Oracle, SQL Server.

Desirable Qualifications/Experience/Certifications:

  • Software Development Methodologies: Understanding of different software development methodologies (Waterfall, Agile, etc.).
  • SaaS Experience: SaaS experience.
  • Cloud Computing Experience: Cloud computing experience.
  • Project Management: Exposure to and involvement with multiple simultaneous projects and cross-team dependencies.
  • Helix Product Certification: Helix product certification.
  • Microsoft Project: Microsoft Project.
  • Effective Use of SharePoint/Salesforce/OpenAir: Knowledge of effective use of SharePoint, Salesforce, and OpenAir.

Estimated salary: $120,000 - $150,000 per annum.

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