Business Intelligence Analyst

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time
{"Job Title": "Senior Business Analyst", "Job Summary": "We are seeking a highly skilled Senior Business Analyst to join our team at Zurich Insurance Company. As a Senior Business Analyst, you will be responsible for building and maintaining business datamarts to visualize KPIs and metrics in reports and dashboards. You will work closely with IT teams and vendors to implement and enhance web tracking, analytics, and visualization tools. Your expertise in data integration, ETL, and data modeling will be essential in designing datasets, reports, and dashboards that empower data-driven decision-making across functional teams.

Key Responsibilities:

* Build and maintain business datamarts to visualize KPIs and metrics in reports and dashboards
* Understand and apply knowledge of company business processes and applications to design datasets, reports, and dashboards
* Drive the implementation and enhancement of web tracking, analytics, and visualization tools
* Analyze web traffic and business data to identify actionable insights for management and stakeholders
* Drive analysis on customer segmentation and profiling, and campaign performance
* Analyze and verify requirements for dashboards and reports
* Support the continuous enhancement and maintenance of data warehouse, ETL processes, reports, and dashboards
* Closely work with IT teams and vendors for project implementation
* Prepare and execute test plans, test cases, and user training
* Assemble system performance statistics, analyze them, and make changes for continuous performance and capacity improvement
* Understand and investigate data issues and derive solutions
* Create and maintain data dictionary, user guide, and other related documentation

Requirements:

* Bachelor's degree holder with minimum 5 years of relevant experience in Data/BI domains
* Experience in Google Analytics, GTM, Looker Studio, BigQuery to track and visualize web traffic, customer behaviors, and business performance
* Experience in data integration/ETL, data modeling for data warehouse
* Highly proficient in SQL
* Familiar with Insurance or Financial industries is an advantage
* Experience in the following tools/platforms is preferable: PowerBI, Hotjar, Azure, Python, predictive/machine learning, Microsoft SSIS, Visual Studio
* Knowledge of website design/development, UI/UX is a merit
* Good analytical and problem-solving skills
* Good communication and presentation skills, able to articulate business processes/requirements/ideas to all levels
* Good command of both written and spoken English and Chinese

Why Zurich:

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great.

Location(s): HK - Hong Kong

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