Chief Operations Officer, MPF Administration
7 days ago
At HSBC, we're committed to delivering exceptional customer service and operational excellence. We're seeking a high-calibre professional to join our team as a Chief Operations Officer, MPF Administration. This role will be responsible for delivering a quality operational performance, ensuring compliance with group policies and regulations, and providing administrative support to our global businesses.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. They will also have experience in process improvement and quality control, with a strong understanding of regulatory requirements and industry standards.
In this role, you will be responsible for monitoring and undertaking quality checking and related activities on administrative services, conducting due diligence and internal reviews, and supporting initiatives to enhance customer experience. You will also ensure that daily processing is completed within regulatory timelines and agreed service turnaround times.
If you're a motivated and results-driven individual with a passion for operational excellence, we encourage you to apply for this exciting opportunity.
- Deliver tasks and projects assigned to meet quality and deadline
- Monitor and undertake quality checking and related activities on administrative service including those provided by another team
- Conduct and support due diligence, internal review and related activities to facilitate the monitoring of admin service
- Support initiatives to enhance customer experience via streamlining and digital journey
- Ensure daily processing are complied with regulatory timeline and agreed service turnaround time
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