Associate, Cheque Clearing Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

We are seeking a highly skilled and experienced Associate, Cheque Clearing to join our team at DBS Bank (Hong Kong) Limited. As a key member of our Technology and Operations department, you will be responsible for supervising daily cheque clearing processes, monitoring staff performance, and ensuring adherence to service level agreements, accuracy, and correctness.

Key Responsibilities
  • Lead a sub-small team to oversee daily cheque clearing operations, monitor staff performance, and ensure compliance with bank policies and regulatory requirements.
  • Support inward and outward cheque clearing, FPS payment exception handling, reconciliation, report checking, resource planning, and monitoring.
  • Maintain good operational control to prevent complaints and losses.
  • Handle internal and external customer complaints tactfully and timely, escalating to supervisors as needed.
  • Provide periodic operational reports and management reports as required.
  • Perform checking and reconciliation of general ledgers and other system records on a timely basis.
  • Make recommendations to streamline workflow, improve efficiency, and quality of services, and update operation manuals.
  • Assist team leaders in preparing BCP plans and conducting drill tests.
  • Act as a coordinator for various tasks assigned by supervisors.
  • Promote staff awareness on regulatory and compliance requirements and internal control standards.
  • Assist team leaders in periodic risk-based self-assessments and ensure exception/non-compliance issues are addressed properly and timely.
  • Provide support in projects, assisting in planning, coordinating, and conducting testing on system enhancements to enhance efficiency and effectiveness in daily operations and resource planning for new product launches.
  • Ensure relevant activities meet respective cutoffs set by HKICL.
  • Will work morning or night shifts from 07:00 to 16:00 or 14:00 to 22:00, if needed.
Requirements
  • Degree holder.
  • Knowledge of consumer banking practices and procedures.
  • Minimum 5 years' experience in consumer banking operations and supervisor role with people management experience is an advantage.
  • Good MS Office skills and ability to prepare PowerPoint presentations.
  • Ability to guide individuals towards achieving team goals.
  • Good interpersonal and communication skills.
  • Good sense of risk awareness.
  • Able to perform teamwork and collaborate with subordinates.
  • Knowledge of consumer banking operations, including activities related to auto payments, paper cheques, and electronic clearing.
  • Good problem-solving skills.
  • Good in both written and spoken English.
  • Proficiency in MS Office.
What We Offer

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.



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