Customer Relations Supervisor Lead
2 days ago
About the Role:
We are seeking a highly skilled Customer Relations Supervisor to join our team at Chiron Healthcare Group Limited.
The successful candidate will be responsible for leading the Customer Service team to deliver exceptional customer experiences in a timely and efficient manner. This includes supervising daily operations, providing on-the-job training and coaching to team members, and assisting in the formulation of customer service guidelines.
Responsibilities:
- Supervise the Customer Service team to deliver customer services in a clinic setting.
- Provide on-the-job training & coaching to the team.
- Assist in the formulation of Customer Service guidelines.
- Plan and administer daily manpower arrangements.
- Deliver professional and high-quality service experience at the front desk, including patient registration, appointment booking, and handling phone inquiries.
- Carry out any other duties as required by the Manager and the Company.
Requirements:
- Higher Diploma or above academic qualification.
- Preferably with at least 3 years of experience in a supervisory role in customer service.
- Customer-centric in driving total customer satisfaction.
- Mature, positive, proactive, and possessing a customer-service manner.
- Good command of spoken and written English and Chinese.
- Proficiency in PC knowledge.
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