Assistant Collections Manager
1 week ago
A career with Hang Seng Bank Limited offers a dynamic working environment, good career development opportunities, and competitive compensation packages. We are committed to service excellence and seek to attract high-calibre talent to join our team.
Job Description
We are currently seeking a high-calibre professional to join our department as Assistant Collections Manager (Operations Supports). The successful candidate will be responsible for conducting internal control/process review on debt collections operations, proposing and implementing quality enhancement and control strengthening initiatives, preparing statistical and ad-hoc reports for management review, and performing UAT, system conversion, enhancement, and development.
Key Responsibilities
- Conduct internal control/process review on debt collections operations to ensure adequate controls are in place in the First Line of Defense and the department's adherence to Group policies, procedure manuals, statutory requirements, and regulatory guidelines.
- Propose and implement quality enhancement and control strengthening initiatives in response to customer feedback and business needs.
- Prepare statistical and ad-hoc reports for management review.
- Perform UAT, system conversion, enhancement, and development.
Requirements
- University degree in a related discipline or other relevant qualifications.
- Minimum 2 years' experience in banking.
- Sound knowledge of retail banking, unsecured lending, and mortgage business, credit control/administration, complaint handling, or other related areas an advantage.
- Good knowledge of application software (Skills in MS Word, Excel, PowerPoint, and Access).
- Strong business acumen, self-motivated, logical, and positive thinking, interpersonal, and analytical skills.
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
- Proficiency in both English and Chinese, fluency in Putonghua an advantage.
How to Apply
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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