IT System Support Analyst
6 days ago
Classy Wheeler Limited, a leading IT&T services company in Hong Kong, is seeking a highly skilled and motivated IT System Support Analyst.
About the RoleThis exciting opportunity will see you working with our team to ensure seamless system operations and providing top-notch technical support to internal users and external customers.
- You will be responsible for monitoring system performance, identifying issues, and resolving them promptly.
- Providing exceptional customer service through various channels, including phone, email, and on-site visits.
- Collaborating with cross-functional teams to resolve complex technical issues and implement process improvements.
- Monitor system health and perform regular maintenance tasks to prevent downtime.
- Provide first-level technical support to end-users via phone, email, or remote access.
- Escalate complex issues to senior technicians or vendors as necessary.
- Analyze system logs and data to identify trends and areas for improvement.
To succeed in this role, you will need:
- A diploma or degree in Computer Science or a related field.
- 1-3 years of experience in IT support or a related field.
- Excellent communication and problem-solving skills.
- A strong understanding of PC troubleshooting techniques.
- Proficiency in English and Chinese languages.
- Ability to work in a fast-paced environment and adapt to changing priorities.
As a valued member of our team, you can expect:
- A competitive salary range of HKD 35,000 - HKD 50,000 per month.
- A comprehensive benefits package, including medical insurance, annual leave, and professional development opportunities.
- The chance to work with a dynamic and innovative team.
We are an equal opportunities employer and welcome applications from qualified candidates. If you are passionate about delivering exceptional technical support and are looking for a challenging and rewarding role, please submit your application.
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