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Client Support Associate

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Established in 1744, Sotheby's is a premier destination for art and luxury. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories.

We are seeking a skilled client support professional to facilitate the fulfillment process for both auction and retail property. Key responsibilities include:

  • Providing timely assistance to clients via phone, email, and in-person enquiries
  • Facilitating the sale process for applicable payment methods with high compliance and accuracy
  • Processing pre-sale transaction requests, including bids, paddle registration, and account setup
  • Working closely with business units to ensure exceptional client satisfaction

The ideal candidate will possess:

  • A university degree (or equivalent) and 1-2 years relevant working experience in operations and/or client services
  • Exceptional client service skills, ability to remain calm under pressure, and a friendly demeanor
  • Strong attention to detail and organizational skills, with the ability to multitask and meet deadlines
  • Fluency in English, Cantonese, and Mandarin is essential, with the ability to read and write Traditional Chinese