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Insurance Training Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng Bank is a leading financial institution committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

Our Business

We are a well-established bancassurance pioneer with a long history of providing full spectrum insurance products, including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Our Team

We are seeking a high-caliber professional to join our department as Manager, Insurance Academy and Development. As a member of our team, you will be responsible for managing all aspects of designing and organizing the insurance training curriculum for the Insurance Department.

Key Responsibilities

  • Design and organize the insurance training curriculum for the Insurance Department
  • Deploy a wide variety of training methods, organize and deliver training sessions, launch events, product positioning seminars, and other up-skilling initiatives
  • Draw an overall or individualized training and development plan that address needs and expectations
  • Coordinate training logistics across all channels recruited and authorized to distribute products and services of Hang Seng Insurance
  • Work with Training Department to review the life insurance training agenda and delivery of agreed life insurance learning content to all internal and external frontline sales channels
  • Provide advice on the content of customer or internal stakeholder learning and development events

Requirements

  • University degree holder in related discipline or other relevant qualifications
  • Minimum of 5 years' relevant experience in insurance field
  • Passed all relevant papers I,II,III of Insurance Intermediaries Qualifying Examination
  • Strong writing and record keeping ability for reports and training manuals, good computer and database skills
  • Ability to plan, multi-task and manage time effectively
  • Good communication, interpersonal and analytical skills
  • Strong self-motivation and drive to succeed, with ability to work under pressure
  • Proficiency in written and spoken English and Chinese
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery