Onboarding Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China WATI Full time
About Wati

Wati is a rapidly growing SaaS platform that empowers businesses to simplify communication with their customers through WhatsApp API solutions.

Backed by prominent investors, we're a global company with a presence in Hong Kong and a customer base spanning over 100 countries.

Job Summary

We're seeking an experienced Onboarding Consultant to ensure a seamless and positive experience for our clients during their onboarding journey.

Key Responsibilities
  • Deliver in-person workshops, webinars, and one-on-one training sessions to clients, equipping them with the knowledge to effectively utilize our products and services.
  • Assist clients in configuring and customizing our products to meet their specific needs.
  • Troubleshoot and resolve any issues or challenges that arise during the onboarding process, escalating as necessary for prompt resolution.
  • Collaborate with product and engineering teams to stay informed about product upgrades and advise clients accordingly.
  • Ensure timely responses to onboarding queries received through WhatsApp chat and email channels.
Requirements
  • 1-3 years of experience in client onboarding, customer support, or customer success, preferably in a technology or SaaS company.
  • Technical proficiency and experience working with software platforms and systems.
  • Strong project management skills with the ability to manage multiple clients and projects simultaneously.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.
  • Self-motivated and proactive, with a strong attention to detail and a commitment to delivering high-quality results.
  • Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Cantonese, Mandarin, and English.


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