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Client Relations Supervisor

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

Client Services Manager

Aon is dedicated to making informed decisions

At Aon, we are committed to guiding choices that enhance and safeguard the lives of individuals globally.

Our organization thrives on trust, fostering an inclusive and diverse environment, and we are devoted to empowering our colleagues and clients to achieve success.

Daily Responsibilities

  • Assist in placement operations (gathering client placement details, preparing new and renewal quotation documents)
  • Aid in policy administration (monitoring policy issuance, data entry, etc.)
  • Recognize opportunities for process optimization and enhance stakeholder satisfaction
  • Collaborate with various teams to develop and implement process enhancements for increased efficiency
  • Support additional tasks within Business Support as required
  • Execute other responsibilities as directed by Supervisors
  • Provide training for new and junior staff members
  • Oversee a small team, ensuring daily operations run efficiently and meet established turnaround times.

Qualifications and Skills for Success

  • Bachelor’s degree with at least 5 years of experience in General Insurance within a brokerage or insurance firm
  • Candidates with less experience may be considered for the Assistant Manager position
  • Mature, self-motivated, and proactive
  • Strong organizational and interpersonal skills
  • Customer-focused, self-driven, and able to perform under pressure
  • Excellent analytical abilities and attention to detail
  • Proficient in written and spoken English and Chinese; knowledge of Mandarin is a plus
  • Competent in computer skills, including MS Office (Word, Excel, PowerPoint) and Chinese Word Processing

Our Commitment to Colleagues

Beyond our extensive benefits package, we promote a diverse workforce. Our flexible and inclusive environment empowers you to manage your well-being and work-life balance, allowing you to thrive at Aon. Additionally, all employees benefit from two "Global Wellbeing Days" each year, encouraging personal time. We offer various working style solutions, recognizing that flexibility extends beyond the workplace, and we fully support this approach. We refer to this as Smart Working.