Senior Business Solutions Specialist

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Appnovation Full time

About the Role

As a Business Analyst at Appnovation, you will collaborate closely with project stakeholders to define business requirements and functional specifications for various projects. You will play a critical role in delivering excellence in customer service, while maintaining a proactive, client-focused attitude. Your work will help ensure the successful balance of quality, client satisfaction, efficiency, and profitability.

Key Responsibilities

  • Elicit and gather client requirements through interviews, workshops, focus groups, document analysis, brainstorming, and other techniques.
  • Lead agile processes such as backlog grooming, sprint planning, and story creation; translate requirements into epics and user stories.
  • Develop client-facing documentation, ensuring adherence to version control, company style guides, and processes.
  • Prepare and document Business Requirements Documents (BRDs) and Functional Specifications in accordance with industry best practices.
  • Facilitate communication between creative, business, and technical teams at various levels, including C-suite, IT, marketing, and customer service.
  • Utilize tools such as use cases, process maps, and wireframes to support requirement gathering and solution design.
  • Assist the Project Manager in defining project scope, clarifying requirements, and troubleshooting roadblocks in collaboration with the development team.
  • Build and maintain strong relationships with clients, acting as a liaison between stakeholders and development teams.
  • Provide client training on specific functions and utilities, including content administration.

Who You Are

  • 5+ years of business analysis experience, including planning, monitoring, elicitation, requirements management, and solution validation.
  • Fluent in Cantonese and English.
  • Proven experience with e-commerce and mobile payments, including an understanding of enterprise e-commerce mechanisms like GWP/PWP.
  • Client-facing experience and a strong track record of working with multiple stakeholders.
  • Experience in a Technology-Enabled Services environment.
  • Familiar with business case development, SWOT analysis, BRDs, software requirement specifications, use cases, user stories, and wireframes.
  • Strong background in business process re-engineering (BPR), 'as-is/to-be' process design, and value stream mapping.
  • Expertise in agile and scrum methodologies.
  • Ability to present complex information through clear, simple visual models.
  • Experience in user-centered design and a solid understanding of information architecture principles.
  • Technical background or training in web development, web design, or programming is preferred.
  • Passionate about digital technology and up-to-date with the latest industry trends in digital transformation and consumer applications.
  • Strong skills in BPMN, Flowchart, DFD, and UML 2.0 (class, use-case, sequence, state, activity diagrams).
  • Experience with JIRA and Confluence administration is essential.

What We Offer

  • A collaborative, friendly, and open work environment.
  • Lots of opportunities for personal and professional growth.
  • Health Benefits Package.
  • Mental Health Support.
  • Personal Days Off.
  • Fertility and Menopause Leave.
  • Fitness Allowance.
  • D,E,&I Initiatives.
  • And much more...

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