IT Service Management Specialist Trainee
2 months ago
Job Summary
Societe Generale Assurances is seeking a highly motivated and detail-oriented IT Service Management Specialist Trainee to join our team. As a Trainee, you will be responsible for supporting the IT Service Management team in Asia and contributing to the development of our ITIL framework.
Key Responsibilities
- Support the IT Service Management team in Asia in the implementation and maintenance of the ITIL framework.
- Contribute to the development of process improvements and propose innovative ideas to enhance the IT Service Management team's efficiency.
- Participate in the Steering and Reporting of IT Production Governance for GBSU IT and GTS organization in Asia.
- Be technically and functionally familiar with global tools used for IT Production Governance in GBSU IT and GTS Asia.
- Participate in the Major Incident Management team for IT Asia and contribute to the deployment of IT Risk Management framework in Asia.
- Actively participate in and contribute to the CRM activities of GBSU IT Asia, which serve the users from a business chain perspective.
Requirements
- Hold a relevant Bachelor's or Master's degree in Information Technology, Engineering, or similar.
- Good knowledge of Microsoft Office (Excel, PowerPoint, Word), VBA, Power BI, and SQL.
- Infrastructure knowledge on Linux OS, Database, Network.
- Scripting in Perl, Python, Ruby, etc. is a plus.
- Good understanding of ITIL or IT Production Processes.
- Major incident management, coordination skill, and project management skill.
- Basic knowledge of trading-related Front, Middle, and Back Office activities.
- Excellent communication and organizational skills.
- Being analytical, organized, and collaborative.
- Fluent English is mandatory.
Behavioral Skills
- Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs.
- Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority.
- Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode.
- Innovation - Simplification: I make things and ideas simple.
- Responsibility - Performance: I strive for high performance.
- Commitment - Sustainability: I strive to develop my skills and knowledge.
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