IT Service Management Specialist Trainee

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

Job Summary

Societe Generale Assurances is seeking a highly motivated and detail-oriented IT Service Management Specialist Trainee to join our team. As a Trainee, you will be responsible for supporting the IT Service Management team in Asia and contributing to the development of our ITIL framework.

Key Responsibilities

  • Support the IT Service Management team in Asia in the implementation and maintenance of the ITIL framework.
  • Contribute to the development of process improvements and propose innovative ideas to enhance the IT Service Management team's efficiency.
  • Participate in the Steering and Reporting of IT Production Governance for GBSU IT and GTS organization in Asia.
  • Be technically and functionally familiar with global tools used for IT Production Governance in GBSU IT and GTS Asia.
  • Participate in the Major Incident Management team for IT Asia and contribute to the deployment of IT Risk Management framework in Asia.
  • Actively participate in and contribute to the CRM activities of GBSU IT Asia, which serve the users from a business chain perspective.

Requirements

  • Hold a relevant Bachelor's or Master's degree in Information Technology, Engineering, or similar.
  • Good knowledge of Microsoft Office (Excel, PowerPoint, Word), VBA, Power BI, and SQL.
  • Infrastructure knowledge on Linux OS, Database, Network.
  • Scripting in Perl, Python, Ruby, etc. is a plus.
  • Good understanding of ITIL or IT Production Processes.
  • Major incident management, coordination skill, and project management skill.
  • Basic knowledge of trading-related Front, Middle, and Back Office activities.
  • Excellent communication and organizational skills.
  • Being analytical, organized, and collaborative.
  • Fluent English is mandatory.

Behavioral Skills

  • Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs.
  • Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority.
  • Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode.
  • Innovation - Simplification: I make things and ideas simple.
  • Responsibility - Performance: I strive for high performance.
  • Commitment - Sustainability: I strive to develop my skills and knowledge.


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