IT Service Management Specialist Trainee
3 weeks ago
Job Summary
We are seeking a highly motivated and detail-oriented Trainee to join our IT Service Management team in Hong Kong. As a Trainee, you will be responsible for supporting the implementation of ITIL Framework across Asia and promoting its adoption through training and education.
Key Responsibilities
- Be the expert in ITIL Framework for IT teams in Asia and promote its adaptation via training & education to others
- Active participation in the Steering & Reporting of IT Production Governance for GBSU IT & GTS organization in Asia
- Propose Improvement on the Steering & Reporting with innovative ideas, while realizing these improvements via Technical approach (Automation & Tools Enhancement) and/or Process Simplification etc.
- Be Technically & Functionally familiar with Global Tools used for IT Production Governance in GBSU IT & GTS Asia
- Be part of the Major Incident Management team for IT Asia and participate in Shift for proper FTS (Follow-The-Sun) Support of it
- Actively participate in & contribute to the Deployment of IT Risk Management framework in Asia
- Actively participate in & contribute to the CRM (Client Relationship Management) activities of GBSU IT Asia, which serve the users from a Business Chain perspective
Requirements
- Hold a relevant Bachelors or Masters degree in Information Technology, Engineering or similar
- Good knowledge of Microsoft Office (Excel, Powerpoint, Word), VBA, Power BI and SQL
- Infrastructure knowledge on Linux OS, Database, Network
- Scripting in Perl, Python, Ruby etc. is a plus
- Good understanding on ITIL or IT Production Processes
- Major incident management, coordination skill and project management skill
- Basic knowledge of trading related Front, Middle & Back Office activities
- Excellent communication and organizational skills
- Being analytical, organized and collaborative
- Fluent English is mandatory
Behavioral Skills
- Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs
- Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
- Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
- Innovation - Simplification: I make things & ideas simple
- Responsibility - Performance: I strive for high performance
- Commitment - Sustainability: I strive to develop my skills and knowledge
About the Role
This is a fixed term 12-month Trainee contract with Societe Generale. You will form part of the team on a full-time basis. In order to apply for the Trainee position please ensure you have completed your qualification and will be available to work full time for the duration of the Trainee contract.
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