Director of Retail Operations APAC

1 day ago


Hong Kong Island, Hong Kong SAR China APM Monaco Full time
About the Role

The Head of Retail, APAC oversees all retail sales and operations in key markets. This role collaborates cross-functionally to shape and lead a pillar of the retail business.

Key Responsibilities:
  • Execute people development through coaching and training, including Area Managers in respective markets.
  • Implement business strategies, processes, and initiatives to maintain consistent performance across APM Monaco stores.
  • Monitor progress towards financial and business objectives using key metrics.
  • Create and execute retail growth strategies.

Accountabilities:

  • Develop and lead a holistic retail strategy for the region.
  • Monitor financial objectives, performance, and implement strategies to improve profitability, manage costs, and maximize revenue.
  • Optimize the sales process and ensure operational excellence across all retail stores.
  • Assess key business risks and develop contingency plans.
  • Foster a customer-obsessed culture ensuring the best-in-class customer experience.


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