Technical Support Specialist for Trading Operations
6 days ago
About Menrva Consulting
We are a consulting firm dedicated to delivering expert technical support services to the financial industry.
Job Description
The Application Support Analyst will serve as the primary point of contact for all trading application issues, both in-house and vendor-provided. This includes proactively monitoring and maintaining trading systems, identifying potential problems before they impact operations.
Key Responsibilities:
- Serve as the primary point of contact for all trading application issues, both in-house and vendor-provided.
- Proactively monitor and maintain trading systems, identifying potential problems before they impact operations.
- Provide first-level support for trading applications, including troubleshooting issues with external vendor systems.
- Manage the escalation process for complex issues, liaising with vendor support teams and internal stakeholders.
- Develop and maintain strong relationships with vendor support teams to ensure efficient problem resolution.
- Create and update documentation on troubleshooting processes and escalation procedures.
- Collaborate with traders and middle office personnel to understand their needs and optimize system configurations.
- Participate in vendor system upgrades and testing to ensure minimal disruption to trading activities.
- Conduct regular system health checks and performance analysis.
- Assist in user training for both in-house and vendor applications.
Requirements
To be successful in this role, you will need:
- 3+ years of experience in financial technology support, preferably in a hedge fund or investment bank environment.
- A strong understanding of trading operations and common trading application platforms.
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