Lead Compliance Senior Analyst

2 weeks ago


Kowloon, Kowloon City, Hong Kong SAR China Citibank (Switzerland) AG Full time
Job Title: Lead Compliance Senior Analyst - Consumer Experience

About the Role:

We are seeking a highly skilled and experienced compliance professional to join our team as a Lead Compliance Senior Analyst - Consumer Experience. In this role, you will be responsible for conducting thorough investigations and handling complaints in accordance with internal procedures and regulatory guidelines.

Main Responsibilities:

  • Complaint Handling: Conduct investigations into customer complaints and respond accordingly, ensuring that all responses are timely and fair.
  • Regulatory Compliance: Ensure that all business activities are conducted in line with applicable laws, rules, and regulations.
  • Risk Assessment: Identify potential risks and assess their impact on the business, developing strategies to mitigate these risks.
  • Collaboration: Work closely with senior management and other teams to share knowledge and best practices.
  • Communication: Develop and maintain effective communication channels with stakeholders, including customers, employees, and external partners.

Requirements:

  • 5-8 Years of Experience: A minimum of 5-8 years of experience in a related field, preferably in compliance or risk management.
  • Advanced Knowledge: Advanced knowledge of MS Office and NetX360 is required. Knowledge of retail brokerage procedures is an added advantage.
  • Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas in a clear and concise manner.
  • Bachelors/University Degree: A Bachelors/University degree or equivalent experience is required.

Salary: The salary range for this position is approximately $85,000 - $110,000 per annum, depending on experience. Additionally, a comprehensive benefits package, including health insurance, retirement plans, and paid time off, is offered to successful candidates.



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