Senior Quality Assurance Specialist
7 days ago
Heroes is a dynamic multi-brand developer that combines operational excellence with customer-centricity to support parents and children through every milestone of their journey. With a team background in investment banking, venture capital, and D2C eCommerce, we have the right experience to nurture and grow brands and develop products that simplify, support, and enrich everyday family experiences.
We leave our egos behind, get our hands dirty, and push through obstacles to get things over the finish line. If this sounds like you, we'd love to hear from you.
The RoleThe Senior Quality Assurance Specialist leads pre-shipment inspection and supports supplier validation. They answer technical inquiries from internal and external sources, maintain product and supplier technical documentation, and are involved in renewing product compliance documentation and product improvement projects when necessary.
Key Responsibilities:- Instruct suppliers via 3rd party service providers based on PO cycles, ensuring inspections are in place, and maintaining aligned GRD. Circulate PSI results to related teams.
- Manage 3rd party service providers daily to ensure inspection checklists are validated and aligned with suppliers.
- Follow up on any CAP if needed.
Additional responsibilities include supporting the team in on-site reviews, evaluating suppliers' product development technical ability, production capability, quality management, and production quality control. This role also involves assisting the line manager in collecting, filing, and reviewing new supplier certifications and quality manuals, chasing pre- and post-audit CAP updates, and assisting in factory audit booking via 3rd party service providers.
The ideal candidate will act as QA representative from the quality department to respond to product and technical-related questions from various internal segments and external suppliers or channels. They will work closely with the customer service department to support technical data and quality documentation.
Required Skills and Qualifications:- Quality assurance/control and new product development experience (1-3 years minimum).
- University graduate in quality management/engineering. Real experience in factory or supplier audit or pre-shipment inspection is a plus.
- Familiarity with product inspection checklist creation is a must. Experience in building product testing plans is a plus.
- Familiarity with Illustrator and/or 3D CAD software is a plus.
- Experience working in a multi-national business (retail or online preferred) with flexibility to accommodate cultural and time zone differences.
- Competitive salary: $80,000 - $100,000 per year, depending on experience.
- Hybrid working arrangement.
- 25 days holiday.
- Public holidays.
- Friday afternoons off in August.
- Brand discounts.
- Enhanced parental leave.
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