IT Service Management Professional
6 days ago
About the Role
We are seeking an experienced Senior IT Manager – Service Management to lead our regional service management team. The successful candidate will have a proven track record of delivering high-quality results in fast-paced environments and will be able to communicate complex ideas effectively to both technical and non-technical stakeholders.
Key Accountabilities
- Develop and execute service level agreements (SLAs) with internal stakeholders to ensure service excellence.
- Manage service portfolio, including incident and problem management, change management, and release management.
- Lead and manage a team of technical staff, providing guidance and coaching to ensure high-quality service delivery.
- Develop and maintain relationships with vendors and partners to ensure reliable service delivery.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 15+ years of experience in service management, with at least 8+ years in leadership roles.
- Certifications in ITIL, PMP, or Prince2.
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