IT Service Management Professional

6 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

About the Role

We are seeking an experienced Senior IT Manager – Service Management to lead our regional service management team. The successful candidate will have a proven track record of delivering high-quality results in fast-paced environments and will be able to communicate complex ideas effectively to both technical and non-technical stakeholders.

Key Accountabilities

  1. Develop and execute service level agreements (SLAs) with internal stakeholders to ensure service excellence.
  2. Manage service portfolio, including incident and problem management, change management, and release management.
  3. Lead and manage a team of technical staff, providing guidance and coaching to ensure high-quality service delivery.
  4. Develop and maintain relationships with vendors and partners to ensure reliable service delivery.

Requirements

  1. Bachelor's degree in Computer Science, Information Technology, or related field.
  2. 15+ years of experience in service management, with at least 8+ years in leadership roles.
  3. Certifications in ITIL, PMP, or Prince2.


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