Claims Administrative Assistant

1 month ago


Mong Kok, Yau Tsim Mong, Hong Kong SAR China Sun Life Financial, Inc. Full time
Job Title: Claims Administrative Assistant

We are seeking a diligent and organized Contract Claims Administrative Support staff to join our team on a contract basis until 30 June 2025.

Key Responsibilities:
  • Create and manage claim batches to ensure all claims are processed efficiently and within designated timelines.
  • Prepare and distribute cheques and official letters to hospitals and clinics as part of the claims settlement process.
  • Send out necessary documents to relevant parties and ensure that all paperwork is completed and filed accurately.
  • Follow up with hospitals and clinics to obtain the status of medical reports and update the system accordingly.
  • Communicate with agents to provide status updates on medical reports and ensure they are informed of any delays or issues.
  • Assist with other administrative tasks within the claims department as needed to support smooth operations.
Requirements:
  • A high school diploma or equivalent is required; additional qualifications in office administration or a related field are a plus.
  • Previous experience in an administrative role, preferably within an insurance or healthcare setting, is advantageous.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to handle confidential and sensitive information with discretion.
  • Strong organizational and multitasking skills.
  • Excellent communication skills, both written and verbal.
  • Attention to detail and a high level of accuracy in handling documentation.
  • Ability to work independently and follow up on tasks proactively.
  • Familiarity with office equipment and basic administrative procedures.
  • Basic understanding of medical terminology and claims processes is an advantage.
What We Offer:

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process.



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