Client Relationship Director

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time
About the Role

We are looking for an experienced CRM Manager to lead our retail operations and drive business growth. The ideal candidate will have a proven track record of success in developing and implementing CRM strategies that drive customer loyalty and revenue growth.

Key Responsibilities
  • Develop and implement CRM programs to enhance customer engagement and retention
  • Lead analytical analysis of competitors and the customer landscape to ensure the competitiveness of our CRM program
  • Collaborate with retail teams to develop and execute selling strategies
  • Manage direct communications with customers through the CRM program
Requirements
  • At least 5 years of experience in Retail Management, managing client servicing, CRM tools, and client relationship management
  • Strong leadership and organizational skills
  • Excellent analytical and problem-solving abilities
  • Familiarity with CRM software and data analysis tools


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