Guest Services Supervisor

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

Position Overview

The Langham, Hong Kong is seeking a dedicated individual to oversee front desk operations. The successful candidate will be responsible for:

  • Managing front desk activities, including guest check-ins and check-outs, inquiries, and financial transactions;
  • Welcoming VIP guests with exceptional service;
  • Providing support to the Langham Club, Business Centre, and Guest Services as needed;
  • Addressing guest feedback and concerns with professionalism in line with hotel standards;
  • Promoting hotel amenities such as the Health Club, Business Centre, and dining options;
  • Coordinating daily follow-ups on amenity orders;
  • Delivering on-the-job training to new team members;
  • Assisting with special projects as directed by management.

Qualifications

  • A minimum of 3 years of experience in the hospitality sector, with at least 1 year in a supervisory role;
  • Possession of a diploma or higher qualification;
  • Ability to work independently and confidently under pressure;
  • Strong interpersonal skills;
  • A collaborative team player with excellent communication abilities in both English and Chinese;
  • Proficiency in additional languages is a plus.


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