Front Office Supervisor

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Ovolo Group Full time
About Ovolo Group

We're a dynamic and independently owned lifestyle brand with a passion for creating unforgettable experiences for our guests. With 12 hotels and 14 restaurants across Hong Kong, Australia, and Indonesia, we're always looking for talented individuals to join our team.

The Role

We're seeking a confident and resilient Front Office Supervisor to lead our proactive services and create a warm and engaging environment for our guests. As the face of our house, you'll be responsible for identifying guests' needs and solutions, and rectifying any issues that arise. You'll also supervise and support a small team to achieve excellence together.

Key Responsibilities
  • Lead our proactive services to ensure an effortless living space for our guests
  • Create a welcome and engaging environment through exceptional customer service
  • Identify and resolve guest issues in a timely and professional manner
  • Supervise and support a small team to achieve excellence in customer service
  • Work independently and as part of a team to meet high demand guest service standards
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A chance to work with a global brand and be part of a talented team
  • Professional development and training opportunities
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Confident and resilient leadership style
  • Ability to handle challenging situations and emergency situations
  • Positive attitude and energy
What to Expect

As a Front Office Supervisor at Ovolo Group, you can expect a fast-paced and dynamic work environment with opportunities for growth and development. You'll be part of a talented team that's passionate about creating unforgettable experiences for our guests.



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