Business Process Optimization Manager

2 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

We are looking for an experienced Business Process Optimization Manager to join our team at Classy Wheeler Limited.

About the Role

This is a challenging and rewarding opportunity to lead the optimization of business processes across various departments. The successful candidate will have a proven track record of executing complex projects and driving business process improvements.

As a Business Process Optimization Manager, you will work closely with our technology teams to design and develop RPA process maps, develop and test RPA automation, ensure quality of RPA scripts, and maintain RPA scripts. You will also facilitate workshops, work with process owners/SMEs and technology teams to analyze and assess automation feasibility, document business requirements, process maps, and user stories.

You will be responsible for implementing automation with RPA software to deliver against business requirements, software, and industry best practices. Additionally, you will design insightful reporting for business process improvement and benefit realization, carry out end-to-end testing, troubleshooting, and training of robots and programmed automations, and support change management of existing processes.

You will contribute to presales and solutioning of RPA solutions, build rapport with technology partners and key customers for a win-win partnership, stay updated on key technology trends, and deliver presentations to internal and external stakeholders on RPA capabilities and insights on process improvement.

Key Performance Indicators
  1. Improved business process efficiency
  2. Increased customer satisfaction
  3. Enhanced revenue growth


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