Director, Business Process Improvement

6 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

HSBC is seeking a Director, Business Process Improvement, to join our team. In this role, you will be responsible for identifying and implementing business process improvements, ensuring compliance with group policies and regulations, and providing leadership and guidance to your team.

You will have excellent analytical and problem-solving skills, with the ability to work independently and as part of a team. You will also have experience in process improvement and quality control, with a strong understanding of regulatory requirements and industry standards.

In this role, you will be responsible for developing and implementing business cases for process improvements, leading cross-functional teams to deliver projects, and providing training and development opportunities to your team. You will also ensure that daily processing is completed within regulatory timelines and agreed service turnaround times.

If you're a motivated and experienced leader with a passion for business process improvement, we encourage you to apply for this exciting opportunity.

  1. Develop and implement business cases for process improvements
  2. Lead cross-functional teams to deliver projects and achieve business objectives
  3. Provide training and development opportunities to team members to enhance their skills and knowledge
  4. Ensure daily processing are complied with regulatory timeline and agreed service turnaround time
  5. Sponsor initiatives to enhance customer experience via streamlining and digital journey


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