Experience Lead for Strategic Projects

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Klook Travel Technology Limited (客路旅遊科技有限公司) (Hong Kong) Full time

About Klook Travel Technology Limited (客路旅遊科技有限公司)

We are Asia's leading platform for experiences and travel services, catering to over half a million curated quality experiences globally. Our mission is to bring the world closer together through shared moments of joy.

As an Experience Lead for Strategic Projects, you will drive high-visibility projects with cross-functional taskforces to create competitive advantages for Klook. You will analyze business and team performance, derive insights, and identify opportunities to enhance customer experience and operational efficiency.

Key Responsibilities:

  • Develop processes and metrics to measure customer satisfaction and track operating performance.
  • Work with a diverse team across Asia to provide data and analytics support for growing business needs.
  • Analyze business and team performance to inform strategic decisions.

Requirements:

  • Bachelor's Degree in quantitative analysis, statistics, business administration, or related disciplines.
  • Minimum 1 year of strategy consulting, business intelligence/analytics, sales operations/operations, or market/user research experience.
  • Robust analytical abilities, capable of offering valuable insights and directing stakeholders on data evaluation methods.
  • Programming skills in SQL, Python, Jupyter Notebooks, and proficiency in data visualization tools like Tableau or Google Data Studio.

What We Offer:

  • A competitive salary range of $80,000 - $120,000 per annum, depending on experience.
  • Opportunities for professional growth and development in a dynamic industry.
  • A globally-minded work environment with colleagues from diverse cultural backgrounds.

About Klook

We inspire and enable more moments of joy for travelers worldwide. Our international community of over 1,500 employees, based in 20+ locations, co-create our world of joy within Klook. We work hard and play hard, maintaining a high-performing culture guided by core beliefs: Push boundaries, Ask for and Give Feedback, Ta ke Ownership, and Help Each Other. Join us in shaping the future of travel



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