IT Service Management Specialist

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time
System Administration Manager Job Description

 

  • Provide service management and monitor service quality of outsourcing and insourcing service, ensuring compliance with service level agreement and procedures.
  • Coordinate related teams to ensure IT services provided are ISO20000 compliant.
  • Manage and monitor progress of IT projects, covering IT hardware, software, and service procurement.

Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, or related technical field.
  • Minimum 3 years working experience in project management / procurement management.
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks is preferred.
  • Process-minded, proactive, and agile are an advantage.
  • Self-motivated and able to work independently under pressure.


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