IT Service Management Specialist
4 weeks ago
- Provide service management and monitor service quality of outsourcing and insourcing service, ensuring compliance with service level agreement and procedures.
- Coordinate related teams to ensure IT services provided are ISO20000 compliant.
- Manage and monitor progress of IT projects, covering IT hardware, software, and service procurement.
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, or related technical field.
- Minimum 3 years working experience in project management / procurement management.
- Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks is preferred.
- Process-minded, proactive, and agile are an advantage.
- Self-motivated and able to work independently under pressure.
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