IT Service Management Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China PCCW Full time

Job Title: IT Service Management Specialist

About PCCW

PCCW is a leading technology and telecommunications company in Hong Kong, committed to delivering innovative solutions that transform businesses and enhance lives.

Estimated Salary:

HKD 40,000 - 60,000 per month (depending on experience)

Job Description

We are seeking an experienced IT Service Management Specialist to join our team. As a key member of our ITSM development team, you will be responsible for implementing, customizing, and providing ongoing support for our IT service management tools.

The successful candidate will have a strong background in ITIL processes, including Incident Management, Change Management, and Problem Management. You will also have hands-on experience with OpenText Service Automation X (SMAX) and uCMDB modules.

  • Customize and configure SMAX to support our organization's ITIL processes.
  • Provide 7x24 ongoing support services to our ITSM tools.

In addition to technical skills, the ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

Requirements

To succeed in this role, you must have:

  • University graduate degree.
  • Minimum 2 years' experience in implementing, customizing, and supporting IT service management tools.
  • Strong knowledge of ITIL processes, including Incident Management, Change Management, and Problem Management.
  • Hands-on experience with OpenText Service Automation X (SMAX) and uCMDB modules.
  • Proficient in both written and spoken English and Chinese.
  • Mandatory certificates: ITIL Intermediate Level or above; OR ITIL 4 Strategic Leader; OR ITIL 4 Managing Professional.
About the Role

This is a non-managerial role, reporting directly to the ITSM development team supervisor. The successful candidate will work out-of-office hours but will not be required to work shifts.



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