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Business Systems Analyst

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Company Overview

Hang Seng Bank Limited is committed to service excellence and strives to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

Job Description

We are currently seeking a high-calibre professional to join our department as a Business Systems Analyst. This role involves providing internal consultancy services on project/systems implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business areas.

  • Investigate operational issues, problems, and new opportunities, providing initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business/change impact.
  • Become familiar with the latest technology/best practices in banking industry and deliver changes to current processes with efficiency and cost improvement.

Responsibilities

The successful candidate will be responsible for:

  1. Providing internal consultancy services on project/systems implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business areas.
  2. Investigating operational issues, problems, and new opportunities, providing initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business/change impact.
  3. Building end-to-end business models and process maps of products and services with varying levels of complexity to help assess and communicate how different scenarios impact existing states of business.
  4. Supporting the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis.
  5. Assisting the project team in defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organisational goals.
  6. Fostering a high engagement team to deliver good quality outputs which exceed user expectations.

Requirements

To succeed in this role, you should have:

  • A university graduate in related disciplines or other relevant qualifications.
  • A minimum of 5 years' relevant experience in project management/business analysis capability.
  • Knowledge in retail banking business preferred.
  • Familiarity with different ranges of business analytical tools like data models, process flow construction, customer journey mapping etc.
  • Agile knowledge and scrum master experience will be an advantage.
  • Being proactive, innovative, with good communication and analytical skills.
  • Proficiency in both spoken and written English and Chinese.
  • Ability to adopt a growth mindset and proactively identify and bring about change opportunities.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.