Customer Service Banking Specialist
1 week ago
About Hang Seng Bank
We are committed to service excellence, attracting high-calibre talent with a dynamic working environment, good career development opportunities and competitive compensation packages.
Job Description
- Provide quality customer service in our branch network.
- Proactively identify customer needs and offer appropriate banking services and solutions.
- Participate in promotional campaigns to acquire new business and strengthen customer loyalty.
- Maintain awareness of operational risks and adhere to relevant policies and guidelines.
Key Responsibilities
- Deliver exceptional customer experiences through proactive service and effective problem-solving.
- Analyze customer needs and develop tailored solutions to meet their financial goals.
- Promote banking products and services to achieve sales targets and enhance customer relationships.
- Collaborate with internal stakeholders to ensure seamless delivery of banking services.
Requirements
- University degree or Associate degree holders, or HKCEE/HKDSE holders with relevant experience.
- Relevant professional qualifications in insurance and investment are an advantage.
- Strong service and sales orientation, self-motivated with excellent communication skills.
- Proficiency in both English and Chinese, with Putonghua proficiency an advantage.
- High level of customer-centricity mindset with dedication to delivering exceptional quality services.
- Able to manage complex interactions effectively.
- Show strong situation awareness, desire to learn and ability to work in an Agile environment.
Benefits
- Attractive basic salary.
- Healthcare insurance coverage including yourself and your family.
- Retirement benefit scheme with employer's contribution.
- Employee Share Purchase Plan.
- Work-life balance: 18-30 days paid annual leave plus other categories of leave entitlements.
- Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price.
- Recognizable corporate training and development program.
- Progressive career advancement opportunities.
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