Chief Customer Operations Officer

5 days ago


Hong Kong Island, Hong Kong SAR China FWD Insurance Full time
About the Role:
As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive operational excellence across our organization. This includes leading cross-functional teams to improve processes, enhance customer experience, and increase efficiency.

Key Responsibilities:
  • Develop and implement operational strategies aligned with company vision and goals
  • Lead and manage high-performing teams to achieve strategic objectives
  • Collaborate with stakeholders to identify areas for process improvement and implement changes
  • Analyze data to inform decision-making and drive business outcomes

Requirements:
  • Bachelor's or Master's degree in Business Administration or related field
  • Minimum 15 years' experience in Financial Services/Insurance industry, with at least 10 years in operations management
  • Proven track record of driving business growth and improving operational efficiency
  • Excellent leadership and communication skills


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