Senior Customer Service Planning Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

Department: Customer Experience Management

About the Role:

We are seeking a highly motivated and experienced Customer Service Planning Specialist to join our team at China Mobile Hong Kong Co. Ltd. In this role, you will be responsible for participating in company marketing projects, sharing customer insights, and ensuring service processes meet customer expectations.

Key Responsibilities:

  • Conduct service benchmarking to identify improvement initiatives
  • Analyze customer feedback and develop strategic plans to enhance customer satisfaction
  • Innovate new ideas on service workflow and policy
  • Handle departmental reporting and procedure manual

Requirements:

  • Diploma holder or above
  • 4 years of relevant customer service experience preferably in telecom industry
  • Good interpersonal communication skills, self-motivated, and able to work under pressure
  • Experience in account servicing, quality assurance, or project management is an advantage
  • Good command of spoken and written English and Chinese

What We Offer:

As a Customer Service Planning Specialist at China Mobile Hong Kong Co. Ltd., you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the company's success.



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