Cloud Platform Support Specialist
3 weeks ago
At Recruit Logic, we are seeking a highly skilled Cloud Platform Support Manager to join our team. As a key member of our cloud infrastructure team, you will be responsible for maintaining and developing our cloud platforms to ensure a 24x7 service.
Key Responsibilities:- Proactively maintain and develop all cloud platforms to ensure high availability and performance.
- Act as the Subject Matter Expert (SME) for AWS cloud and manage the entire estate end-to-end.
- Maintain best practices for managing systems and services across all environments.
- Provide L1, L2, and L3 level server support to ensure timely resolution of issues.
- Manage, coordinate, and implement software upgrades, patches, and hot fixes on servers.
- Create and modify scripts or applications to perform tasks and automate processes.
- Collaborate with other teams and team members to develop automation strategies and deployment processes.
- Provide on-call support during off-hours if needed.
- Participate in Disaster Recovery and Business Continuity Planning (BCP) drills.
- Manage physical server infrastructure using remote access and manage virtual machines in internal ESX farm and AWS.
- Build new physical and virtual servers as per standards.
- Fault find, analyze, and log information for reporting of performance exceptions.
- Proactively monitor system performance and capacity plan to ensure optimal resource utilization.
- Prior experience with external cloud technologies (AWS, Azure, etc.).
- Proficient in Linux, particularly RedHat in both physical and virtual environments.
- Hands-on experience in deploying and commissioning physical/VM servers.
- Experience or knowledge of various HPE or other server hardware and architecture.
- Proficiency in automation using tools like Ansible or similar.
- Ability to automate tasks using scripting languages like Shell, Perl, and/or Python.
- Strong problem-solving and communication abilities.
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