Business Ledger Administrator

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock New Opportunities with HSBC

Are you looking for a career that will take you to the top? Do you want to be part of a global team that helps suppliers and buyers with their export and import finance needs? HSBC is seeking a high-calibre professional to join our team as a Assistant Manager, Customer Credit in Commercial Banking.

Key Responsibilities

  • Lead the Customer Credit Team to provide quality business ledger administration of client's problem accounts and disputed debts.
  • Follow up overdue invoices closely with the use of dunning letters, phone calls, fax messages or emails in the collection process.
  • Provide advice and assistance to team members in handling special irregular cases, including special debt verification handling and investigation of any suspected fraud cases.
  • Conduct debt verification with buyers and Factors for better fraud detection.
  • Give comments and advice on operational procedures, practice within the team and highlight risk and concern to appropriate stakeholders.
  • Ensure service quality standards are achieved and maintained in line with the banks objective.
  • Assist the career development of team members, ensure backup arrangement and plan for succession.
  • Conduct regular and adhoc debt verification with buyers or Factors to reassure the existence and asset quality of the factored debts as well as the correctness of documents and shipment details.

Requirements

  • Candidate must have excellent customer focus and understanding of researching, understanding and delivery to customer needs.
  • Strong personal commitment to achieving profit through customer relationships based on trust and mutual value.
  • Excellent awareness of financial implications of actions taken on business unit and the contribution to overall group profitability.
  • Flexible and adaptable approach, challenge assumptions and generate ideas for new services and working methods.
  • Experience in making sound decisions after seeking and evaluating relevant information, facts and evidence.
  • Good interpersonal skills in verbal and written.
  • Excellent Product knowledge and lending experience.


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