Credit Management Professional
4 days ago
About Global Trade and Receivables Finance
HSBC's Global Trade and Receivables Finance is a dynamic team of over 4,500 professionals across more than 60 countries. Our mission is to provide innovative trade and receivables finance solutions that help suppliers and buyers overcome their export and import finance challenges.
A Brief History
We have been in the trade business since 1865 when we financed commerce between Europe, North America, and Asia. Today, we continue to push the boundaries of innovation, technology, and customer service to deliver unparalleled value to our clients.
The Role
We are seeking a high-calibre professional to join our team as a Credit Management Professional - Commercial Banking. As a key member of our Customer Credit Team, you will be responsible for providing quality business ledger administration of client problem accounts and disputed debts.
Key Responsibilities
- Assist in leading the Customer Credit Team to provide quality business ledger administration of client problem accounts and disputed debts by actively monitoring progress with factored buyers, factors, insurance brokers or insurers.
- Follow up overdue invoices closely using dunning letters, phone calls, fax messages or emails in the collection process.
- Provide advice and assistance to team members in handling special irregular cases, including special debt verification handling and investigation of suspected fraud cases.
- Conduct debt verification with buyers and factors for better fraud detection.
- Give comments and advice on operational procedures, practice within the team and highlight risks and concerns to appropriate stakeholders.
- To ensure service quality standards are achieved and maintained in line with the bank's objectives.
- Assist the career development of team members, ensure backup arrangements and plan for succession.
- Conduct regular and ad-hoc debt verification with buyers or factors to reassure the existence and asset quality of the factored debts as well as the correctness of documents and shipment details.
Requirements
- Customer Focus and excellent understanding of researching, understanding and delivery to customer needs. Encourages others to value the customer and deliver excellent service.
- Excellent awareness of financial implications of actions taken on business units and the contribution to overall group profitability.
- Flexible and adaptable approach, challenge assumptions and generate ideas for new services and working methods.
- Experience in making sound decisions after seeking and evaluating relevant information, facts and evidence. Willingness to commit to a firm course of action and be held accountable for outcomes.
- Good interpersonal skills in verbal and written communication.
- Excellent product knowledge and lending experience.
About the Salary
The estimated annual salary for this role is approximately $80,000-$120,000 depending on location and experience.
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