Hub Services Coordinator

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Description

In this role, you will strive to provide services that exceed customers' expectations, controlling costs effectively, and ensuring performance meets relevant KPIs. You will engage airport facilitation and service providers to ensure that Hong Kong International Airport (HKIA) Hub operations are running smoothly, enabling efficient and hassle-free connectivity for both passengers and baggage while ensuring compliance with safety and security mandates.

Key Responsibilities
  1. Monitor ground handling activities on loading, fueling, catering; and security/safety rules compliance before dispatching Cathay's flights.
  2. Disseminate flight and operations information to internal and external operations parties.
  3. Act as the key coordination point with the Integrated Operations Centre (IOC) regarding flight operations issues and coordinate with respective Control Offices to facilitate the running of Hong Kong International Airport (HKIA) ground handling operations.
  4. Coordinate daily operations with key stakeholders and Airport Authority (AA) in the Integrated Airport Centre (IAC) to facilitate a smooth passenger journey.
  5. Monitor and communicate with service providers to review performance for improvement.
  6. Monitor online connection of inbound flights to ensure a smooth transfer experience.
  7. Carry out Continuous Monitoring Inspection (CMI) to ensure safe operations that meet expected service levels.
Requirements
  • Right to work in Hong Kong.
  • Minimum age of 18.
  • Good command of spoken and written English.
  • Good interpersonal and communication skills.
  • Proficiency in PC operation.
  • Strong analytical and problem-solving skills.
Benefits
  • Be part of a world-class service brand.
  • Enjoy world-class training and structured career progression path.
  • Work in a safe and collaborative environment.
  • Receive comprehensive benefits package.


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