Senior Manager, Retail Process Enhancement Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time
About Dah Sing Financial Group
The Dah Sing Financial Group is a leading financial services group in Hong Kong, offering a wide range of banking, insurance, and financial services through its extensive network of over 70 branches in Hong Kong, Macau, and Mainland China.
We value a culture of caring, teamwork, and progressiveness. We recognize that every individual is unique and has different talents, but we all share the capacity for growth. Our goal is to create an environment where you can be your authentic self and feel a sense of pride in your work.

Job Summary
We are seeking a Senior Manager, Retail Process Enhancement to join our team. The successful candidate will be responsible for implementing and managing the operational process management framework across various functions, ensuring quality of performance on branch operations, and enhancing operational efficiency and effectiveness.

Key Responsibilities
  • Lead process improvement initiatives and work with cross-functional teams to coordinate and streamline business processes.
  • Facilitate teams to critically review current processes for effectiveness, quality, and simplification, and develop alternative solutions in liaison with key stakeholders.
  • Implement process solutions to improve operational efficiency and recommend innovative solutions to achieve operational effectiveness.
  • Prepare and update operational process dashboard reports to monitor and measure post-implementation benefits and drive SLA adherence.
  • Create, update, and review documentation for new and existing operational processes and drive integration of new processes with existing operational processes.
  • Build, develop, and motivate high-performance workgroups committed to success.

Requirements
  • Degree holder.
  • Minimum of 10 years of solid experience in branch operations, procedures, and systems.
  • Sound knowledge of retail banking operations and compliance requirements.
  • Excellent communication and interpersonal skills.
  • Self-motivated with a strong analytical mind.
  • Meticulous and well-organized.
  • Proficient in PC knowledge.
  • Good command of written and spoken English and Chinese.

Please note that only shortlisted candidates will be notified.

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