Senior Officer, Retail Process Enhancement Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time
About Dah Sing Financial Group

We are a leading financial services group in Hong Kong, offering a range of services through our extensive network of branches in Hong Kong, Macau, and Mainland China.

Our core values are centered around caring, teamwork, and progressiveness. We recognize that each individual has unique talents and abilities, and we strive to create an environment where everyone can grow and thrive.

In this role, you will play a key part in enhancing operational effectiveness across various functions, ensuring that our branch operations and systems meet the highest standards of quality and efficiency.

Main Responsibilities:
  • Develop and implement process improvement strategies to drive operational excellence
  • Lead process improvement projects to optimize current processes and meet customer and internal requirements
  • Collaborate with multi-functional teams to achieve project goals and deliver results
  • Design and execute test cases, and perform User Acceptance Testing and Production Verifications
  • Develop and maintain process-related documents and procedures
  • Identify and recommend new ideas and techniques to ensure project success
  • Troubleshoot process problems to drive continuous improvement
Requirements:
  • Secondary education with a minimum of 1 year of relevant experience in branch operations, procedures, and systems
  • Self-initiative, able to work independently and under pressure, with a strong focus on meeting deadlines
  • Meticulous and well-organized, with excellent communication and interpersonal skills
  • Proficient in PC knowledge and proficient in both written and spoken English and Chinese


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