Application Support Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time
Job Summary

We are seeking a highly skilled Application Support Analyst to join our team at Hong Kong Exchanges and Clearing Limited. As a key member of our IT department, you will be responsible for providing level 2 technical support for our applications to both internal departments and external customers.

Key Responsibilities
  • Provide production support and maintenance for a full range of Pre and Post Trade applications, including project-related activities.
  • Perform monitoring, tuning, and optimization of performance.
  • Communicate project progress with the Project Manager and clients.
  • Manage upgrades of Pre/Post Trade applications and technical components.
  • Identify and implement measurable improvements to our services.
  • Create and update all documents related to applications and their supporting systems.
Technical Requirements
  • Build production and pre-production environments to support projects.
  • Maintain disaster recovery solutions across different domains.
  • Recommend new or changed standards to ensure improved efficiency, effectiveness, and robustness for all environments.
  • Contribute to a knowledge-sharing culture.
  • Test builds against operational requirements.
Working with Others
  • Customer-facing interactions.
  • Collaboration with production colleagues.
  • Communication with 3rd party suppliers.
  • Project team collaboration.
Preferred Skills and Experience
  • Strong technical skills in SQL.
  • Working knowledge of SSRS and SSIS.
  • Knowledge of back office processes and clearing.
  • Unix secure shell scripting and Python.
  • Strong knowledge of back office processes, trading, clearing, and financial markets.
  • ETL support skills in Ansible, Kafka, and Splunk.
  • Good analytical and diagnostic skills.
  • Good Windows and Red Hat Linux skills.
  • DevOps and modern tech experience, as well as legacy systems and automation experience.
What We Offer

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression & reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.

We are committed to supporting, respecting diverse perspectives, abilities, culture, and experiences within our workplace.

Location: HKEX - TKO

Shift: Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours: 40

Worker Type: Permanent

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