Assistant Manager, Premier

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock Your Potential with HSBC

At HSBC, we're committed to helping our customers achieve their financial goals. As an Assistant Manager, Premier, you'll play a key role in delivering exceptional service and building strong relationships with our Premier clients.

Key Responsibilities

  • Collaborate with Premier Relationship Managers to develop and nurture relationships with Premier clients
  • Provide efficient, high-quality professional services and ensure a consistent delivery of the Global Premier core service standards and proposition
  • Support Premier Relationship Managers to conduct customer needs activity planning and portfolio management to improve customer satisfaction
  • Promote HSBC Premier proposition for deposits and portfolio growth
  • Initiate and maintain effective communication with paired Premier Relationship Managers
  • Assist Premier Relationship Manager on managing, developing and retaining quality client relationships
  • Identify opportunities for wealth and credit reviews to optimize portfolio performance and meet the needs of the customers
  • Understand and adhere to local and global compliance
  • Maintain the levels of operational integrity required by HSBC and adhere to the Business Principles and Values of HSBC

Requirements

  • University level education, preferably in finance, business or a related discipline
  • Proven frontline experience in customer serving at a financial institution
  • Excellent customer service skill and mindset, with strong attention to detail
  • Good knowledge of retail banking and wealth management products
  • Team player with commercial orientation
  • Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
  • Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements
  • Fluency in both English and Cantonese, with knowledge of Mandarin is preferred
  • To be considered for this role, the relevant rights to work in Hong Kong is required

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