Airport Services Coordinator
3 days ago
At Hong Kong Airlines Ltd, we value our employees and provide them with ample training and development opportunities.
About the Job DutiesIn this role, you will be responsible for:
- Overseeing the customer experience throughout the customers' journey through the airport.
- Ensuring compliance with laws, regulations (CAD and/or Hong Kong SAR Government), applicable standards (including IOSA, ISO) and company requirements with regards to safety, security, quality, and service.
- Conducting self-quality, safety, security, and service level audits/inspections on all aspects of passenger handling operation in station as per Headquarters instructions and guidance.
- Tertiary education or equivalent.
- Minimum of 5 years commercial aviation experience within an airport operations environment with at least 2 years at supervisory/management level.
- Qualified to an advanced level in Passenger Services, Ground Operations, Baggage Tracing, Reservations & Ticketing.
- Fluent in written and spoken English, Cantonese and Putonghua.
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