CX Experience Trainer

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China CXG Full time
Customer Experience Trainer Job Description

We are seeking a highly skilled Customer Experience Trainer to join our Academy Team in Hong Kong. As a Customer Experience Trainer, you will play a crucial role in delivering impactful training programs to our clients' teams, ensuring they have the skills and knowledge to provide exceptional customer experiences.

About CXG

CXG is a global business with 12 offices across four continents, serving over 200 luxury clients. We offer strategic solutions that impact performance and elevate the customer experience. Our team of 160 professionals from around the world is passionate about evolving, elevating, and transforming experiences.

Key Responsibilities
  • Understand clients' learning needs to design and deliver effective training programs
  • Liaise with project plans to determine training needs, objectives, and schedules
  • Support in designing engaging training programs and materials
  • Deliver training sessions in class and online, creating a dynamic environment to impact mindset change and behaviors
  • Coach participants on floor or online, using various methodologies
Requirements

To be successful in this role, you will need:

  • Strong retail background and insight, preferably in luxury retail
  • Minimum 5+ years' experience in service excellence, CX, and training
  • Experience in classroom trainings, workshops, and on-field coaching
  • Excellent communication skills with proficient language skills in Cantonese and English, Mandarin is a plus
What We Offer

CXG offers a dynamic and fast-paced environment, opportunities for growth and development, and a chance to work with a global team of professionals. If you are passionate about customer experience and have the skills and experience to deliver impactful training programs, we encourage you to apply for this exciting opportunity.


  • CX Trainer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China CXG Full time

    We are a global business with a passion for evolving, elevating, and transforming experiences. Our Academy Team in Hong Kong is seeking a Freelance CX Trainer to join our dynamic and fast-paced environment.About UsWe were founded in 2006 by two entrepreneurs with a vision to bring brand promises to life. Today, we operate across four continents in 70...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Title: UX Writer/CX SpecialistAt Bank Of China (Hong Kong) Limited, we are seeking a highly skilled UX Writer/CX Specialist to join our team. As a UX Writer/CX Specialist, you will be responsible for creating concise and intuitive writing across customer touchpoints to minimize user friction in our digital products.Key Responsibilities:Content Creation:...


  • Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    About the Role:We are seeking a highly skilled and experienced Retail Trainer | Field Coach to join our Tea Chateau team. As the trainer, you will be responsible for developing and implementing training programs to enhance product knowledge, selling skills, and customer service excellence among our retail staff.Key Responsibilities:Develop and implement...

  • Technical Trainer

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full time

    OverviewMicrosoft is seeking a highly skilled Technical Trainer to join our team. As a Technical Trainer, you will be responsible for educating employees from companies all over the world on a range of Microsoft technologies, including Azure, AI, Data, and Security. You will deliver single to multi-day learning experiences leveraging a variety of delivery...


  • Hong Kong, Central and Western District, Hong Kong SAR China Gavin Gleeson Bootcamp Limited Full time

    Job Title: Cantonese/Chinese/Mandarin Language Personal TrainerWe are seeking a highly skilled and experienced Personal Trainer to join our team at Gavin Gleeson Bootcamp Limited. The ideal candidate will possess extensive knowledge of fitness training, exceptional communication skills, and the ability to design and implement customized training programs.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Customer Experience Manager APACReporting to the Head of Customer Experience, you will work closely with a diverse team across countries in APAC to drive thought leadership on Customer Focus. You will play a key supporting role in providing clarity, direction, and support on the execution of the Customer Focus strategy at the local and regional level.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Options Pilates Full time

    About Options Pilates Studio:At Options Pilates Studio, we prioritize your health and wellness. Our mission is to provide a supportive environment where you can achieve your fitness goals through the practice of Pilates.Position Overview: We are looking for a certified Pilates Trainer who is dedicated to enhancing clients' fitness journeys. The successful...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential plc, we are committed to being partners for every life and protectors for every future. Our purpose drives everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential plc, we're committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture where diversity is celebrated and inclusion is assured. We provide a platform for our people to excel and make an impact, supporting their career ambitions. We pledge to make Prudential a place where you...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    About HKT TeleservicesHKT Teleservices, a leading provider of business process outsourcing (BPO) solutions, offers a comprehensive range of customer experience services. Our expertise encompasses voice and non-voice solutions, earning us prestigious accolades.With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    About HKT TeleservicesHKT Teleservices, a subsidiary of PCCW Limited, is a leading provider of business process outsourcing (BPO) solutions. Our expertise encompasses a comprehensive range of voice and non-voice customer experience services, earning us prestigious accolades.With a global presence, we operate 24-hour, multi-channel customer care centers in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time

    About the RoleHK Express Airways Limited is seeking a highly skilled and experienced professional to fill the position of Assistant Manager, Ramp and Cargo Standard and Training. As a key member of our team, you will be responsible for developing and maintaining standards, policies, and procedures in Ramp and Cargo Services.Key ResponsibilitiesDevelop and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time

    About UsHong Kong Express Airways Limited is a leading low-cost carrier in Asia, committed to providing exceptional value and service to our customers. We are a dynamic and innovative company, always looking for ways to improve and expand our operations.Job SummaryWe are seeking a highly skilled and experienced Ramp and Cargo Services Manager to join our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job Title: Insurance Risk ManagerCathay Pacific Airways Limited is seeking a highly skilled Insurance Risk Manager to join our team. As an Insurance Risk Manager, you will be responsible for providing professional advice and services on all non-aviation insurance related matters in respect of the Cathay Pacific Group.Key Responsibilities:Administer...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    About HKT TeleservicesHKT Teleservices, a subsidiary of PCCW Limited, has been operating since 1998 and is a renowned leader in the Business Process Outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions that have earned us a distinguished reputation.With a global network of...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    {"About the RoleAs a Manager, Customer Experience & Service Design Manager at AIA, you will play a crucial role in driving digital engagement, managing customer feedback, and optimizing the customer journey.Key Responsibilities:* Collaborate with the Digital Product Owner to develop tangible business solutions that align with the platform strategy, roadmap,...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleWe are seeking a skilled and expert customer experience designer to join our team at AIA Blue Cross (Asia-Pacific) Company Limited, a leading insurance provider.As a Manager, Customer Experience & Service Design Manager, you will play a crucial role in driving digital engagement, managing customer feedback, and optimizing the customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience and Service Design Manager to join our team at AIA Blue Cross (Asia-Pacific) Company Limited.As a key member of our organization, you will play a crucial role in driving digital engagement, managing customer feedback, and optimizing the customer journey.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    Job Title: Retail TrainerWe are seeking a highly skilled and experienced Retail Trainer to join our Tea Chateau team. As a Retail Trainer, you will play a crucial role in developing and implementing training programs to enhance product knowledge, selling skills, and customer service excellence among our retail staff.Key Responsibilities:Develop and deliver...


  • Hong Kong, Central and Western District, Hong Kong SAR China Intellect Full time

    About the RoleWe're seeking a skilled and experienced Physical Fitness Trainer to join our team at Intellect as a freelance remote worker. As a fitness trainer on our virtual platform, you'll play a crucial role in supporting our clients' fitness and wellness journeys based on their individual needs and goals.This is a fantastic opportunity to supplement...