CX Trainer

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China CXG Full time

We are a global business with a passion for evolving, elevating, and transforming experiences. Our Academy Team in Hong Kong is seeking a Freelance CX Trainer to join our dynamic and fast-paced environment.

About Us

We were founded in 2006 by two entrepreneurs with a vision to bring brand promises to life. Today, we operate across four continents in 70 countries, serving over 200 luxury clients. Our team of 160 professionals from around the world is dedicated to delivering strategic solutions that impact performance and elevate the customer experience.

Your Role

You will work closely with our team members to ensure that all project requirements, deadlines, and schedules are on track. Your responsibilities will include:

  • Understanding our clients' learning needs to deliver impactful training to their teams
  • Liaising with the Project plan to determine training needs, objectives, and schedule training sessions
  • Supporting in designing effective training programs
  • Animating training sessions in class and online, creating a vivid and dynamic environment to impact mindset change and behaviors
  • Inspiring participants through different methodologies, including discussion, demonstration, game, and story
  • Able to coach on-floor or online

Requirements

We are looking for a candidate with:

  • A strong retail background and insight, preferably in luxury retail
  • Minimum 5+ years' experience in service excellence, CX, and training
  • Experience in classroom trainings & workshops, and on-field coaching of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline teams
  • Experience in conducting learning activities with different interactive methods
  • Excellent communication skills with proficient language skills in Cantonese & English. Mandarin is a plus
  • Able to develop training material and activities is a plus

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