Customer Mastering Delivery Head
2 weeks ago
Job Summary: We are seeking a high-calibre professional to oversee and coordinate governance and programme execution across the 'Technology for Business' portfolio.
Key Responsibilities:
* Build and define the operating model and capability of the function
* Analyse thematic risks & issues to manage centrally
* Ensure Portfolio programmes are applying consistent governance methodologies
* Provide assurance that Portfolio programmes are adhering to the Bank's Change Framework
* Drive best practices consistently across Portfolio programmes
Requirements:
* Experience running portfolio oversight delivery
* Experience in Portfolio and Programme Management (PPM)
* Ability to design and implement policy frameworks in the context of a large financial services organisation
* Strong stakeholder management skills
* Experience with business transformation
* Deep experience with governance, particularly change execution and RAD
* Experience with financial management (desirable)
About HSBC:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
-
Head of Customer Experience
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full timeGravitas Recruitment Group is seeking a seasoned professional to lead our client's Customer Services team in Hong Kong. As a Team Head, you will be responsible for managing a team of customer service officers and ensuring excellent service delivery.Key Responsibilities:Supervise and lead a team of customer service officers in handling complaints,...
-
Scrum Master
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HawodTech Solutions Inc. Full timeJob Title: Scrum Master - HKAbout the Role:We are seeking a highly skilled Scrum Master to join our team at HawodTech Solutions Inc. in Hong Kong. As a Scrum Master, you will play a crucial role in facilitating our Agile development process and ensuring the smooth delivery of our software platform.Key Responsibilities:Manage the Scrum process and coordinate...
-
Scrum Master
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HawodTech Solutions Inc. Full timeJob Title: Scrum Master - HKAbout the Role:HawodTech Solutions Inc. is seeking a highly skilled Scrum Master to join our team in Hong Kong. As a Scrum Master, you will play a crucial role in facilitating our Agile development process and ensuring the smooth delivery of our software platform.Key Responsibilities:Manage the Scrum process and coordinate with...
-
Customer Delivery Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full timeAbout the RoleThe Customer Delivery Manager will be responsible for fostering strong relationships between Lenovo and its customers. This involves understanding customer needs and preferences, identifying opportunities to upsell or cross-sell, and providing personalized attention and support.Key ResponsibilitiesDevelop and execute strategic plans to improve...
-
Customer Delivery Manager
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full timeAbout the RoleThe Customer Delivery Manager is a key position at Lenovo, responsible for fostering strong relationships between Lenovo and its customers. This role requires a deep understanding of customer needs and preferences, ensuring seamless interactions and identifying opportunities for upselling or cross-selling.Key ResponsibilitiesDevelop and execute...
-
Customer Delivery Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full timeJob Title: Customer Delivery ManagerJob Summary:The Customer Delivery Manager plays a critical role in fostering strong relationships between Lenovo and its customers. This individual understands the needs and preferences of key customers, ensuring seamless interactions and identifying opportunities to upsell or cross-sell. The CDM resolves issues or...
-
Scrum Master
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China HawodTech Solutions Inc. Full timeJob Title: Scrum Master - HKJob Summary:HawodTech Solutions Inc. is seeking a highly skilled Scrum Master to join our team in Hong Kong. As a Scrum Master, you will be responsible for facilitating the Scrum process and ensuring the smooth delivery of software development projects.Key Responsibilities:Facilitate Scrum ceremonies, including daily stand-ups,...
-
Scrum Master
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China HawodTech Solutions Inc. Full timeJob Title: Scrum Master - HKJob Summary:HawodTech Solutions Inc. is seeking a highly skilled Scrum Master to join our team in Hong Kong. As a Scrum Master, you will be responsible for facilitating the Scrum process, removing impediments, and ensuring the team's success.Key Responsibilities:Manage the Scrum process and coordinate with the Scrum team in Agile...
-
Head of Customer Strategy
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeJob Title: Head of CustomerDescriptionThe opportunityManulife's ambition is to become Hong Kong and Macau's number one customer choice and digital customer leader in the competitive market. The Head of Customer & Marketing Strategy and Business Planning is responsible for driving the delivery of the Marketing Ambition and supporting teams in developing...
-
Scrum Master
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HawodTech Solutions Inc. Full timeJob Title: Scrum Master - HKJob Description:An exciting opportunity has arisen for a skilled Scrum Master to join HawodTech Solutions Inc. in Hong Kong. The successful candidate will be responsible for managing the Scrum process and coordinating the Scrum team in an Agile methodology.Your Key Responsibilities:Manage the Scrum process and coordinate the Scrum...
-
Head of Customer Strategy and Marketing
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeJob DescriptionThe OpportunityManulife is seeking a seasoned marketing leader to drive growth and transformation in the marketing organization. As the Head of Customer Strategy and Marketing, you will be responsible for developing and executing strategies to deliver profitable growth, improving customer experience, and driving digital transformation.Key...
-
Head of Customer Proposition and Management
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeJob Title: Head of Customer Proposition and Management About the Role: Hang Seng Bank Limited is committed to service excellence and seeks a seasoned business leader to drive customer proposition strategies and customer journeys. The successful candidate will collaborate closely with product teams, distribution channels, and other functions to offer...
-
Head of Customer Strategy
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeJob Title: Head of Customer StrategyAbout the Role:We are seeking a highly skilled and experienced Head of Customer Strategy to join our team at Manulife (International) Limited. As a key member of our leadership team, you will be responsible for driving the development and implementation of our customer strategy, ensuring that we deliver exceptional...
-
Head of Customer Strategy
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeJob Title: Head of Customer StrategyAbout the Role:We are seeking a highly skilled and experienced Head of Customer Strategy to join our team at Manulife (International) Limited. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer growth and engagement across our business.Key...
-
Head of Customer Strategy
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeJob Title: Head of Customer StrategyAbout the Role:We are seeking a highly skilled and experienced Head of Customer Strategy to join our team at Manulife (International) Limited. As a key member of our marketing leadership team, you will be responsible for developing and executing strategies to drive customer growth and engagement across our business.Key...
-
Head of Customer Experience Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full timeJob Title: Head of Customer ExperienceAt Hang Lung Properties, we are seeking a seasoned professional to lead our customer experience efforts. As the Head of Customer Experience, you will be responsible for developing and implementing strategies to improve customer relationships, dedication, and satisfaction.Key Responsibilities:Develop and implement...
-
Head of Customer Experience Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full timeJob Title: Head of Customer ExperienceAt Hang Lung Properties, we are seeking a highly skilled and experienced professional to lead our customer experience team.Job Summary:The Head of Customer Experience will be responsible for developing and implementing strategies to improve customer relationships, dedication, and satisfaction. This role will work closely...
-
Senior Manager, Head of DevOps
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeAt Prudential plc, we are committed to creating a culture of innovation and excellence. As the Senior Manager, Head of DevOps, you will play a key role in leading and managing our DevOps team to drive business growth and improve efficiency.Key Responsibilities:Lead and manage the DevOps team to define and implement strategies for improving product...
-
Head of Customer Experience Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full timeJob Title: Head of Customer ExperienceJob Summary:We are seeking a highly experienced and skilled Head of Customer Experience to lead our customer experience team and drive customer satisfaction across our portfolio in Hong Kong and Mainland.Key Responsibilities:Develop and implement strategies to improve customer relationship, dedication, and satisfaction,...
-
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeAt Prudential plc, we're committed to creating a culture of innovation and excellence. As our Senior Manager, Head of DevOps and Innovation, you'll play a key role in driving our digital transformation and ensuring the seamless delivery of software solutions.Key ResponsibilitiesLead and manage the DevOps team, providing guidance and mentorship to team...